At Nw’oma, your privacy is of utmost importance to us. This policy explains how we collect, store, and use the personal information you provide through our website and mobile applications. By using our website or app, you agree to the terms of this Privacy Policy. If you disagree, we kindly ask that you discontinue use.
Who We Are
Nw’oma is owned and operated by Nw’oma Limited. Our mission is to bring you exceptional food and service while ensuring your personal information is handled with care and respect.
What Information Do We Collect?
We collect personal information that you voluntarily provide to us through online forms, in-store interactions, or by contacting us via email or phone. This information may include:
- Personal Details: Your name, title, and gender to identify you.
- Contact Details: Your email, address, and phone number so we can fulfil orders or respond to enquiries.
- Account Information: If you create an account, we collect your username, password, and preferences for a secure and personalised experience.
- Preferences: Your contact and marketing preferences to ensure you receive only the information you want.
- Survey Responses: Demographics and interests to help us serve you better.
- Social Media Information: Details shared from your social media accounts if linked with your Nw’oma account, based on your privacy settings.
- Location Information: If you enable location services, we may use this to provide store-specific or location-based information.
- Technical Details: Information about your device, such as type and usage data, to optimise your experience on our platforms.
We may also collect additional details if you:
- Apply for a job or franchise opportunity.
- Enter a competition or promotion.
- Provide feedback or report issues on our website or app.
How Do We Use Your Information?
We use your personal information to:
- Process orders and provide the services you request.
- Respond to enquiries and resolve issues.
- Administer accounts and memberships.
- Improve our products, services, and website experience.
- Contact you with marketing materials, where you have opted in.
- Fulfil legal obligations or fraud prevention measures.
Your information is retained only as long as necessary for these purposes.
Cookies and How We Use Them
Cookies are small files stored on your device to enhance your browsing experience and provide essential functionality. At Nw’oma, we use cookies to improve website performance, personalise your experience, and understand how visitors interact with our site.
Disabling Cookies
You can prevent cookies from being set by adjusting your browser settings (refer to your browser’s Help section for guidance). However, disabling cookies may impact the functionality of this and many other websites you visit. For the best experience, we recommend keeping cookies enabled.
The Cookies We Set
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Account Management
- If you create an account with us, cookies help manage the signup process and general administration. While these cookies are usually deleted when you log out, some may persist to remember your preferences.
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Login Cookies
- Cookies are used to remember your login status, preventing you from logging in repeatedly while navigating different pages. These cookies are cleared upon logout to secure restricted areas and features.
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Subscription Services
- For newsletter or email subscriptions, cookies may track whether you are registered and display appropriate notifications for subscribed or unsubscribed users.
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E-Commerce Features
- Cookies ensure your orders are remembered between pages to facilitate seamless checkout experiences.
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Surveys and Questionnaires
- If we run surveys or questionnaires, cookies may track participation or provide accurate results even if you navigate away from the survey.
Third-Party Cookies
In some cases, we use trusted third-party cookies to enhance functionality and analytics.
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Google Analytics
- These cookies help us understand how visitors use our site, including pages visited and time spent on the site, enabling us to improve content and user experience. For more details, visit the Google Analytics page.
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Testing New Features
- Occasionally, we test new features, and cookies ensure a consistent user experience while helping us identify improvements.
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E-Commerce Tracking
- Cookies track purchase data to help us optimise advertising and pricing strategies, ensuring the best value for you.
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Google AdSense
- The DoubleClick cookie ensures ads are relevant and limits the frequency of certain advertisements. Learn more from the Google AdSense Privacy FAQ.
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Social Media Plugins
- Social media buttons (e.g., Facebook, Pinterest, Twitter) may set cookies to connect your browsing experience with your social profiles. These cookies may be used as per the respective platform’s privacy policies.
Who Do We Share Your Information With?
To provide our services effectively, we may share your information with:
- Service Providers: Payment processors, delivery companies, or customer research agencies.
- Legal Authorities: To comply with legal requirements or fraud prevention schemes.
- Group Companies: If applicable, but only with staff who require access for operational purposes.
We ensure any third parties we work with adhere to strict data protection agreements.
International Data Transfers
If required, your data may be transferred outside the UK or European Economic Area. We take all necessary precautions to safeguard your information during such transfers.
Your Choices and Rights
- Marketing Preferences: You can opt-out of marketing communications at any time via the unsubscribe link in emails or by contacting us directly.
- Updating Information: Notify us of changes to your personal details to keep our records accurate.
- Access Requests: You have the right to access, correct, or delete your personal data.
How We Protect Your Data
We take appropriate security measures to protect your personal information from unauthorised access, alteration, or loss. However, online transmissions are not entirely secure, so any information you send is at your own risk.
Children’s Privacy
We do not knowingly collect personal information from children under 12. Parents are encouraged to supervise their children’s online activity. If you believe we have collected information about a child, please contact us, and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy as needed. Significant changes will be communicated via our website or email. Continued use of our website or app indicates acceptance of the revised policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us via:
Email: hello@nwoma.co.uk
Phone: +44 (0)1234 567890
We’re here to help and ensure your data is treated with the utmost care.